Effective from September 1, 2026 · Last updated August 2026
These terms govern your use of the SilaCares service, operated by SilaCares, a HawkEyes company, 2nd Floor, House 5, Road 12, Sector 1, Uttara, Dhaka 1230, Bangladesh. By creating an account you agree to them.
SilaCares provides AI-assisted care support for elderly people: reminders and follow-ups for medication, meals and routines; conversational companionship by message and voice; family summaries and reports; and an emergency alert chain that notifies contacts you configure. The service is delivered through third-party messaging platforms (WhatsApp, Telegram, iMessage) and depends on their availability and on the loved one's phone and network connection.
SilaCares supports care; it does not provide it. It is not a medical device, not a source of medical advice, and not a substitute for professional healthcare, emergency services, or human supervision. SOS alerts notify the private contacts you configure — they do not contact ambulance, police or other public emergency services. In a life-threatening situation, always call your local emergency number. Reminder content is based on information you enter; keeping medications, routines and contact details accurate and current is your responsibility.
You must be 18 or older to create an account, provide accurate information, and keep your credentials secure. By setting up a care profile you confirm you have the elderly person's informed consent (or lawful authority) for SilaCares to message them and process their data, and that emergency contacts you list have agreed to receive alerts. We tell elderly users transparently that Sila is an AI assistant.
Plans are billed per elderly profile, monthly or annually, as described on our pricing page. Accounts created before launch are not charged until service begins on September 1, 2026. You may cancel anytime, effective at the end of the current billing period. Prices may change with at least 30 days' notice.
You may not use SilaCares to harass or monitor a person without their consent, to send unlawful content, to probe or disrupt the service, or to resell it without a Custom/partner agreement.
We commit to operating the service with professional skill and care. To the extent permitted by law, SilaCares is not liable for damage arising from events outside our control — including messaging-platform outages, network failures, inaccurate information entered into profiles, or the acts or omissions of emergency contacts — and our total liability is limited to the fees you paid in the twelve months preceding the claim. Nothing in these terms limits liability that cannot lawfully be limited.
Our Privacy Policy forms part of these terms. We may update these terms with notice; continued use after the effective date constitutes acceptance. Questions: hello@SilaCares.com.